Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you ordered a custom necklace, unfortunately, we can't offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at firstname.lastname@example.org.
Sale items (if applicable)
Exchanges (if applicable)
To return your product, you should mail your product to: 285 East Ashland St., Brockton, MA, 02302, United States.